Terms of Service
Last Updated: 06-08-2026
Welcome to Rifaqah. These Terms of Service ("Terms") govern your access to and use of rifaqah.shop (the "Site") and any purchases made through it. By accessing or using our Site, you agree to be bound by these Terms. If you do not agree, please do not use our Site.
1. About Us
Rifaqah is an online store offering skincare, beauty, home essentials, and lifestyle products, delivered across the United Arab Emirates.
Email: hello@rifaqah.store
Phone / WhatsApp: +971 52 191 8409
Address: Al Karama, Mubarak Building, Office No. 10, Dubai, UAE
2. Eligibility
You must be at least 18 years old, or using the Site under the supervision of a parent or legal guardian, to place an order with us.
3. Products and Pricing
- All product descriptions, images, and prices are subject to change without notice.
- We make every effort to display product information accurately, but we do not guarantee that descriptions, images, or other content are error-free.
- Prices are listed in AED unless otherwise stated and are inclusive of applicable taxes unless noted at checkout.
- In the event of a pricing error, we reserve the right to cancel any order placed at the incorrect price and will notify you if this happens.
4. Orders and Payment
- By placing an order, you confirm that all information provided (shipping address, contact details, payment information) is accurate and complete.
- We reserve the right to refuse or cancel any order at our discretion, including in cases of suspected fraud, pricing errors, or stock unavailability.
- Payment must be completed in full at checkout before an order is processed.
5. Shipping and Delivery
Shipping is handled according to our Shipping Policy, which forms part of these Terms. We are not responsible for delays caused by circumstances beyond our control, such as courier delays or incorrect address information provided by the customer.
6. Returns and Refunds
Returns and refunds are handled according to our Refund Policy, which forms part of these Terms.
7. Intellectual Property
All content on this Site, including text, graphics, logos, images, and product descriptions, is the property of Rifaqah or its licensors and is protected by applicable intellectual property laws. You may not reproduce, distribute, or use this content without our prior written permission.
8. Prohibited Use
You agree not to use the Site to:
- Violate any applicable UAE law or regulation
- Attempt to gain unauthorized access to our systems or another user's account
- Submit false, fraudulent, or misleading information
- Interfere with the proper functioning of the Site
9. Limitation of Liability
To the fullest extent permitted by law, Rifaqah shall not be liable for any indirect, incidental, or consequential damages arising from your use of the Site or products purchased through it. Our total liability for any claim shall not exceed the amount you paid for the product giving rise to the claim.
10. Governing Law
These Terms are governed by and construed in accordance with the laws of the United Arab Emirates. Any disputes arising from these Terms or your use of the Site shall be subject to the exclusive jurisdiction of the courts of Dubai, UAE.
11. Changes to These Terms
We may update these Terms from time to time. The updated version will be posted on this page with a revised "Last Updated" date. Continued use of the Site after changes are posted constitutes acceptance of the updated Terms.
12. Contact Us
For any questions about these Terms:
Email: hello@rifaqah.store
Phone / WhatsApp: +971 52 191 8409
Address: Al Karama, Mubarak Building, Office No. 10, Dubai, UAE