Refund / Return Policy
Last Updated: 06-08-2026
At Rifaqah, we want you to be happy with your purchase. If something isn't right, here's how our refund and return process works.
1. Return Eligibility
You may request a return or refund within 7 days of delivery. To be eligible:
- The item must be unused, unworn, and in its original condition with all tags and packaging intact
- You must provide proof of purchase (order number or receipt)
- The request must be made within 7 days of the delivery date shown on your tracking
Requests made after 7 days from delivery will not be accepted.
2. Non-Returnable Items
The following items cannot be returned or refunded, unless received damaged or defective:
- Personal care and skincare products that have been opened or used
- Items marked as final sale or clearance
- Gift cards
3. Return Shipping Costs
- Defective, damaged, or incorrect items: Rifaqah covers the return shipping cost.
- Change of mind or no longer wanted: The customer is responsible for the return shipping cost.
4. How to Request a Return
- Contact us at hello@rifaqah.store or WhatsApp +971 52 191 8409 within 7 days of delivery, including your order number and reason for return.
- Our team will review your request and confirm eligibility.
- Once approved, we'll provide instructions on where to send the item (or arrange pickup, if applicable).
- Ship the item back to us in its original condition.
5. Refunds
Once we receive and inspect the returned item, we'll notify you of the approval status. If approved:
- You may choose to receive your refund via your original payment method or as store credit.
- Refunds to the original payment method may take 5–10 business days to appear, depending on your bank or payment provider.
- Store credit is issued immediately upon approval and can be used on any future order.
6. Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, contact us within 7 days of delivery with photos of the item and packaging. We'll arrange a free return and send a replacement or full refund, your choice.
7. Late or Missing Refunds
If you haven't received your refund within the expected timeframe, please check with your bank or payment provider first, as processing times vary. If you still have concerns, contact us at hello@rifaqah.store.
8. Contact Us
For any questions about returns or refunds:
Email: hello@rifaqah.store
Phone / WhatsApp: +971 52 191 8409
Address: Al Karama, Mubarak Building, Office No. 10, Dubai, UAE