Privacy Policy
Last Updated: 06-08-2026
This Privacy Policy explains how Rifaqah collects, uses, discloses, and protects your personal information when you visit or make a purchase from rifaqah.shop.
By using our Site, you agree to the terms of this Privacy Policy.
1. Information We Collect
We collect the following types of information:
Information you give us directly:
- Name, email address, phone number
- Shipping and billing address
- Payment information (processed securely by our payment providers we do not store full card details)
- Order history and communication with our support team
Information collected automatically:
- IP address, browser type, and device information
- Pages visited, time spent on the Site, and referring website
- Cookies and similar tracking technologies (see Section 4)
2. How We Use Your Information
We use the information we collect to:
- Process and fulfill your orders, including shipping and delivery across the UAE
- Communicate with you about your order, including confirmations, shipping updates, and support requests
- Send marketing communications, promotions, and newsletters (only if you've opted in you can unsubscribe at any time)
- Improve our Site, products, and customer experience
- Detect and prevent fraud, unauthorized transactions, and other illegal activity
- Comply with legal obligations under UAE law
3. How We Share Your Information
We do not sell your personal information. We share it only with:
- Payment processors, to securely process your payment
- Shipping and logistics partners, to deliver your order across the UAE
- Suppliers, where required to fulfill dropshipped orders, limited to the information needed to ship your product
- Service providers who help us run the Site (e.g. website hosting, email/SMS platforms, analytics tools)
- Legal authorities, if required by law, court order, or to protect our rights, property, or safety
Each third party is only given the information necessary to perform their specific function and is expected to handle it securely.
4. Cookies and Tracking Technologies
Our Site uses cookies and similar technologies to:
- Keep items in your cart as you browse
- Remember your preferences (e.g. currency, login status)
- Understand how visitors use our Site so we can improve it
- Support advertising and retargeting (e.g. Meta/Facebook Pixel, Google Ads) if enabled
You can disable cookies through your browser settings, but some parts of the Site (like checkout) may not function properly without them.
5. Data Security
We use reasonable administrative, technical, and physical safeguards to protect your personal information, including SSL encryption on all pages of our Site. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
6. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes described in this policy, including order fulfillment, customer support, legal compliance, and fraud prevention. Order records may be retained for a longer period as required by UAE commercial and tax record-keeping obligations.
7. Your Rights
Depending on your location, you may have the right to:
- Request access to the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your personal information, subject to our legal obligations to retain certain records
- Withdraw consent to marketing communications at any time
To exercise any of these rights, contact us using the details in Section 10.
8. Children's Privacy
Our Site is not directed at children under 18. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can delete it.
9. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated version will be posted on this page with a revised "Last Updated" date. Continued use of the Site after changes are posted constitutes acceptance of the updated policy.
10. Contact Us
If you have questions about this Privacy Policy or how we handle your personal information, please contact us:
Email: hello@rifaqah.store
Phone / WhatsApp: +971 52 191 8409
Address: Al Karama, Mubarak Building, Office No. 10, Dubai, UAE